FAQ

HOW ARE THE ITEMS MADE?
All our products are 100% handmade by us.

HOW IS MY PACKAGE SHIPPED?
Packages will be shipped through Royal Mail recorded delivery. We aim to dispatch your items within 1 week of receiving your order.

Royal Mail estimated recorded delivery times are 1-2 working days. PLEASE NOTE this is only an estimate and not a guarantee. Neither MysGeek nor Royal Mail will be responsible for lost packages if your shipping address is entered incorrectly. 

WHERE DO YOU SHIP?
Currently we only ship to the UK but hope to expand further afield in the future.

WHAT IS MY ORDER STATUS?
When you place an order you will receive email confirmation, please check your junk and spam folders if you cannot see the email in your inbox. After your order has shipped you will receive shipping confirmation.  As above, we aim to dispatch your items via Royal Mail recorded delivery within 1 week of receiving your order. Estimated delivery time through Royal Mail is 1-2 working days, but this is not a guarantee. 

CAN I CANCEL MY ORDER?
If your order has not yet been packaged then you can cancel for a full refund. Please contact us and we will take care of this for you. If your order has been packaged or shipped we cannot provide a refund. 

CAN I RETURN MY PRODUCT FOR A REFUND?
In the interest of health and safety we are unable to accept returns on hair scrunchies. We take no responsibility for any damage the product may receive during postage. 

CAN I SEND YOUR PRODUCTS AS A GIFT?
Of course, we love geeky gifts! If you are sending your order to someone else please enter their shipping address and add their name in the note section when checking out. We will include a short note with the order telling them the gift is from you.